Yes. We strongly recommend that all plumbing-related products are installed by a licensed plumber or suitably qualified trade professional. Correct installation is essential for performance, safety, compliance, and long-term durability.

Improper installation may lead to leakage, drainage issues, instability, damage to finishes, or other avoidable problems. Professional installation also helps ensure that the product is assessed correctly in relation to the site conditions, including floor support, plumbing placement, sealing, and access requirements.

Freestanding bathtubs can be installed in many bathroom layouts, but not every bathroom will be equally suitable. Installation depends on available floor space, access to plumbing, waste positioning, floor level, and the overall design of the room.

A freestanding bathtub usually works best when there is enough surrounding clearance to allow comfortable access, proper cleaning, and a balanced visual layout. In smaller bathrooms, it is especially important to confirm that the bath will not overcrowd the space or create installation challenges.

We recommend discussing the layout and installation requirements with your installer before ordering.

Before placing an order, we strongly recommend reviewing the full product dimensions carefully and comparing them with the available space in your bathroom. This includes not only the installation area itself, but also surrounding clearance, wall positioning, nearby fixtures, and practical movement within the room once the product is in place.

For larger products such as bathtubs, vanities, and shower screens, it is also important to check access into the property and through the home. Doorways, hallways, staircases, lift access, corners, and other entry points should all be considered before ordering. A product may fit the bathroom itself but still be difficult to move into place if access has not been checked properly.

If you are unsure whether a product is suitable for your space, we recommend discussing the measurements with your builder, installer, or licensed plumber before purchase.

The right bathtub size depends on the size of your bathroom, the layout of the room, and how you want the bath to function within the space. A bathtub should feel proportionate to the room, allow enough space for movement and cleaning, and work comfortably with surrounding fixtures such as vanities, toilets, and shower areas.

When choosing a bath, it is also important to look beyond external dimensions alone. Internal bathing space, depth, shape, and backrest angle can all affect comfort. In many cases, a bath with a slightly smaller footprint may still offer a comfortable soaking experience if the interior is well designed.

We recommend considering both visual balance and practical use when selecting a bathtub for your project.

Our products are generally selected to suit standard Australian residential bathroom layouts. However, plumbing arrangements can vary significantly between properties, especially in older homes, renovation projects, and bathrooms where existing pipework or drainage locations may not align with the new product.

For that reason, all plumbing compatibility should be confirmed before installation. This is particularly important for products such as bathtubs, basins, toilets, tapware, and wastes, where location, dimensions, and installation method may affect suitability.

We strongly recommend reviewing the technical specifications and confirming compatibility with your licensed plumber before making a final decision.

Products that are required to comply with Australian standards or local regulatory requirements should meet the relevant standards applicable to their category. Compliance requirements can vary depending on the type of product, so it is important to review the product information carefully.

If you need confirmation regarding a specific product or certification requirement, please contact us before ordering and we will assist with the relevant information where available.

This depends on the specific model. Some bathtubs are supplied with a waste and overflow, while others may require these items to be purchased separately.

Because inclusions can differ from one design to another, we recommend checking the product description carefully before purchase. If you are unsure what is included with a particular bathtub, please contact us prior to ordering so we can clarify the details for you.

Yes. Stone and solid surface bathtubs are typically much heavier than acrylic bathtubs. This may affect how the bath is delivered, moved into position, and installed. In some cases, the floor structure may also need to be checked to ensure it can support the product appropriately.

If you are considering a heavier bathtub, we recommend consulting your builder, installer, or contractor in advance so the practical requirements can be assessed properly before purchase and installation.

We understand that choosing bathroom products online can feel like a big decision, especially for renovation and new build projects where timing and planning matter.

If your item arrives damaged, please contact us as soon as possible after delivery and provide clear photos of the product and packaging so our team can review the issue promptly. We recommend inspecting all items carefully upon arrival and before installation.

If the product is not suitable for your space or project, change-of-mind returns may be accepted in line with our policy, provided the item has not been installed, used, or damaged and is returned in its original packaging and saleable condition.

Our returns policy operates in addition to your rights under the Australian Consumer Law. For full details, please refer to our or Refund Policy contact our team for assistance.

In general, bathroom products should be cleaned using mild soap, warm water, and a soft cloth. Harsh chemicals, abrasive cleaners, steel wool, scouring pads, and rough cleaning tools should be avoided unless the care instructions for the specific product clearly state otherwise.

Using aggressive cleaning products may damage the surface, dull the finish, or leave marks over time. Regular gentle cleaning is usually the best way to maintain the appearance and performance of your bathroom products.

To keep your bathtub in good condition, we recommend rinsing it after use and cleaning it regularly with a soft cloth and a non-abrasive cleaner suitable for the material. Products that contain harsh bleach, ammonia, or abrasive compounds should not be used unless specifically approved for that surface type.

You should also avoid dropping heavy objects into the bath or using unsuitable tools that may scratch, chip, or mark the surface. Proper care and routine maintenance will help preserve the finish and extend the life of the product.

We offer delivery to many areas across Australia. Delivery availability may vary depending on your location, local freight access, and the size or nature of the product being shipped.

For oversized bathroom items such as bathtubs, vanities, and shower screens, delivery arrangements may differ from standard parcel delivery. If you are located in a regional or remote area, additional delivery considerations may apply.

If you would like to confirm delivery availability to your postcode before ordering, please contact us and we will be happy to assist.

After your order is placed, our team will contact you to confirm the order details and delivery arrangements. The estimated delivery timeframe is generally around 40 to 60 days, depending on the product and delivery location.

As many of our products are large bathroom items that require careful handling and freight coordination, lead times may vary slightly. If there are any important updates, our team will keep you informed along the way.

Yes. Our products are covered by warranty, although the warranty period and coverage may vary depending on the product type and category.

Warranty coverage generally applies to manufacturing defects in materials or workmanship under normal residential use. It does not usually cover issues arising from misuse, neglect, improper installation, incorrect maintenance, accidental damage, normal wear and tear, or failure to follow product care instructions.

For specific warranty details relating to a particular product, please refer to the relevant warranty information or contact us before purchase.

Change-of-mind returns may be accepted in accordance with our returns policy, but eligibility is generally subject to specific conditions. In most cases, the item must be unused, uninstalled, and returned in its original packaging and saleable condition.

Because bathroom products are often large, fragile, or installation-sensitive, not all products may be suitable for change-of-mind returns. Return requests are usually assessed based on the product type, condition, and timing of the request.

If you would like to request a return, please contact us before sending the item back.

Generally, no. Products that have been installed are usually not eligible for standard return. Once installation has taken place, the condition of the product has changed, and it may no longer be possible to determine whether any issue results from the product itself, site conditions, or the installation method.

For this reason, we strongly recommend checking all specifications, finishes, inclusions, and measurements carefully, and inspecting the product fully before installation begins.

Order cancellation may be possible depending on the status of the order at the time the request is made. If an order has not yet been processed, prepared, or dispatched, cancellation may be easier to arrange. Once production, packing, freight booking, or dispatch has begun, cancellation may no longer be possible or may be subject to fees.

If you need to request a cancellation, please contact us as soon as possible after placing the order.